At Mon Reve Events, we are committed to ensuring the satisfaction of our customers and strive to provide an exceptional experience for every event. Please read our refund and returns policy carefully to understand your rights and responsibilities.
Cancellation Policy:
Deposit and Booking Fee: A non-refundable deposit or booking fee may be required to secure our services. This fee is essential for reserving the date and initiating the planning process.
Cancellation by Client: If you need to cancel your event planning services, please notify us as soon as possible. The refund or partial refund will be determined based on the progress of the planning and the terms outlined in your contract.
Refund Policy:
Unforeseen Circumstances: In the event of unforeseen circumstances, such as natural disasters or other emergencies, Mon Reve Events reserves the right to assess refunds on a case-by-case basis.
Services Rendered: Refunds may not be provided for services already rendered, including consultations, site visits, and planning work completed.
Returns:
Physical Goods: If Mon Reve Events provides physical goods as part of our services, any returns or exchanges will be subject to the terms agreed upon in the contract. Damaged or defective items will be addressed according to our quality assurance policies.
Contact Information:
If you have any questions or concerns regarding our refund and returns policy, please contact us at [Phone Number].